Here are some frequently asked questions (FAQs):
Ordering and Payment
1. How do I place an order?
To place an order, simply browse our collections, add items to your cart, and follow the checkout process.
2. What payment methods do you accept?
We accept all credit cards, debit cards and UPI payments.
3. Is my personal and payment information secure?
Absolutely! Our website uses industry standard SSL encryption to ensure your information is safe and secure.
Shipping and Delivery:
1. What is your shipping policy?
We offer free shipping within India.
2. How long does shipping take?
Shipping times vary depending on your location. Please allow 3-10 business days for domestic delivery and 20-30 business days for international delivery.
3. Can I track my order?
Yes! Once your order ships, you will receive an email with tracking information.
Returns and Refunds:
1. Can I return or exchange an item?
Yes! We offer 15 days return and exchange policy. Please see our full return policy for details.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at rangkairofficial@gmail.com or phone number (+918114963421, +917848820915).
Products and Sizing:
1. What materials are used in your product?
Our products are made from high-quality, sustainable materials. Please see our product descriptions for specific material information.
2. How do I know what size to order?
We offer a size information on each product page to help you determine your best fit.
Account and Login:
1. Do I need to create an account to place an order?
No! You can checkout as a guest. However, creating an account allows you to save your information for future orders and access exclusive promotions.
2. I forgot my password. How do I reset it?
To reset your password, simply click the “Forgot password” link on our login page and follow the prompts.
Miscellaneous
1. How do I contact customer service?
You can contact us via email at rangkariofficial@gmail.com, phone at (+918114963421, +917848820915) or through our website’s contact form.
2. Do you offer wholesale or bulk orders?
Yes! Please contact our customer service team to inquire about wholesale or bulk orders.